customer care

When will my order ship?
Orders usually ship within 3 days of purchase, usually faster, via USPS First Class Mail.  You will receive an email with a delivery confirmation # that you can track via  Orders normally take 3-7 days (excluding holidays) to be delivered from ship date. If you need your piece(s) in a hurry, please email us and we will mail next day.

What forms of payment do you accept?
American Express, Discover, MC or Visa via Shopify or Square.  All financial information is encrypted.

What is your exchange policy?
We will gladly accept exchanges only within 14 days of delivery.  Please contact us for a Return Authorization # and instructions.

What is your repair policy?
We will happily do repairs on items purchased at retail events or from the website.  Items purchased from a Tossed & Found Jewelry retailer need to be handled through the store to process the repair.

About sea glass.
Only nature and time can make Genuine sea glass. Sea Glass pieces must be smoothed to be considered “real’ sea glass. Glass that has any shiny or has glossiness is considered “uncooked”. Sea Glass is found on ocean beaches, beach glass is found on lakes, rivers and other waterways. Sea glass begins as bottles & glass that get tossed on the shore, broken, and then tumbled smooth by the waves and currents. While most of my sea glass is found by me on the beaches of Hawai‘i, I do also purchase glass from around the world so that I can offer colors that Hawai‘i doesn’t have. Man-made tumbled glass has no historical value and is not sea glass.

Do you sell at any stores?
Yes!  Our jewelry is sold at multiple stores in Hawai‘i and the US mainland. To find out if there is a store near you, please email us